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Madylaine G. Delfin

  • Doctor of Business Administration (on-going)
  • Master of Business in Administration (2012)
  • Bachelor of Science in Industrial Engineering (1996)

Affiliations

  • School of Industrial Engineering and Engineering Management, Mapua University

Courses Taught

  • Statistical Analysis for Industrial Engineer 1
  • Statistical Analysis for Industrial Engineer 2
  • Engineering Management
  • Technopreneurship 101
  • Project Feasibility
  • Management of Engineering Projects
  • Service Quality Management
  • Managerial Statistics 1
  • Managerial Statistics 2

Research Interests

  • Service Quality Management
  • Sustainability & Innovation
  • Artificial Intelligence
  • Process and Production Improvement

 

An Integrated SEM Analysis of Student Adoption and Service Quality Perceptions of AI Chatbots in Selected Universities in Metro Manila Using TAM, UTAUT and SERVQUAL

Communications in Computer and Information Science

2027-01-01

Ergonomic design of an assistive propulsion system for manual wheelchairs

Proceedings of the International Conference on Industrial Engineering and Operations Management

2019-01-01

Prioritization of service quality dimensions towards customer retention for casual-dining restaurants

Proceedings of the International Conference on Industrial Engineering and Operations Management

2019-01-01

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